Due to staff shortages, part of a significant UK wide problem (more information can be found here: https://www.bva.co.uk/news-and-blog/news-article/uk-s-veterinary-workforce-crisis-deepens-as-eu-registrant-numbers-drop-by-over-two-thirds-since-brexit/, we are currently having to prioritise what we can offer to benefit the majority of the patients we see. This will mean that we will temporarily not be registering new clients at the practice.
There will also be changes to the way we work here in practice but rest assured that this will have no impact on your pet’s care. We will always put your pet’s health first and try our best to accommodate appointments to meet your pet's needs.
We have also adapted our opening hours, so please familiarise yourself with these at https://www.gkg-vets.co.uk/contact-us. Any additional changes to opening times at Newbury, Kingsclere and Thatcham will be discussed when you call us, and as always, we will try our best to accommodate you and your pet at a time and location that is most suitable.
We apologise for any inconvenience caused and would like to thank you for to your continued support and understanding during this time.
We expect to resume normal service as soon as possible.
As you will have experienced the practice has become much busier over the last few years. Our current working hours mean we often cannot book your pet in with the vet as soon as we would like. To improve the service we will now be offering vet appointments until 8pm every weekday at the Newbury surgery.
Additionally, we will be extending the Newbury Saturday opening hours until 2pm and offering appointments in Newbury on a Sunday between 10am-12pm. The Thatcham surgery will now be open for morning appointments from 9am on weekdays.
We all appreciate how frightening it can be when your pet is unwell, particularly when we are closed. To ensure that your pet has the best possible care at all times, we will be partnering with VetsNow who offer a first class dedicated out of hours service, with vets and nurses who specialise in emergency care.
Based at Castle Vets in Reading, VetsNow vets and nurses don’t work during the day, so they’re fresh and ready to see your pet at the time you need them. Vets Now has been providing dedicated out-of-hours emergency pet care across the UK for more than 15 years, and now responds to almost half-a-million pet emergencies every year.
We believe our partnership offers you and your pet the very best level of care, day and night.
You can find out more about their service here.
If you need out of hours care, please call our normal number on 01635 405 65 and you will be diverted to the VetsNow contact centre.